Help and Support Channels
A 60 mins Ticket Reply Warranty
Each ticket that you post to the technical help Department will be replied to in less than 60 minutes. The basic problems shall be answered straight away. Nonetheless, if the support question you have posted needs the assistance of a certified admin technician, we will forward the ticket to him and will notify you about the hold–off.
Top–class Customer Help Service
Our tech help and support crew will be on duty for you 24/7/365 to to reply to all support demand tickets that you submit. We offer tech help for the packages that are pre–installed on your web server. These include our custom developed Online Control Panel, the selected OS as well as the server admin panel (in accordance with the VPS type).
An Educational Help Zone
In the Online Control Panel that comes gratis along with your virtual server, you will discover an information–rich Help section, containing all you should be informed on when maintaining your web–sites and software packages. We have introduced a wide selection of how to articles and video guides that present the standard site managing tasks in an easy to read manner.