1 hour ticket response
We are focused on supplying a quick and proper response to each support ticket sent by a client. Our seasoned customer care staff representatives will review your situation and will think of the most efficient solution. We offer a 1–hour response time guarantee for all tickets. In fact, the average customer support ticket response time has proven to be 20 minutes.
A First–Class Customer Support Service
Our customer support staff members have enormous experience in the shared services business and are competent enough to provide a quick answer to your problem. If, however, the situation at hand is not within the competence of a technician, the helpdesk ticket will be sent to a developer or system administrator for additional investigation.
An Easy–to–Browse Help Center Section
In the Online Control Panel you’ll find an easy–to–browse Help Center section where you can get quick suggestions on how you can use our services. You can see the answers to your inquiries in our F.A.Q. repository, see more info in the web hosting account management articles or watch our educational video tutorials.