Customer Support Channels
A 1–hour Response Guarantee
Offering excellent quality support in time is our top priority, so we back up each shared services plan with a 1–hour ticket response warranty. After you present a ticket or post an e–mail, our client help and support team will do all they possible can to deliver the most acceptable resolution for your problem and to offer help in a timely fashion.
A Top–quality Support Service
Our support service is provided by a crew of competent technicians who definitely are able to answer your request as soon as possible. It is easy to contact the tech support crew by launching a tech support ticket from your Online Control Panel or by submitting us an email message. On working days, you may also call us on the phone or use the online chatting option.
An Intuitive Help Section
If you require assistance while performing tasks within the Control Panel, you could always simply click the Help key and find your concern in the selection of articles or blog posts that will appear. We have as well turned most of the articles into videos. The catalogue of video clips will show up if you select the Videos press button located in the top right angle.