Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Section

  • The Help Center built into Host Acadiana’s Online Control Panel offers a selection of help articles and regularly asked questions. Aimed towards resolving any common problem that you might possibly come across, they are written by our support team of proficient techs.

  • Top quality support service

  • Instructional Videos

  • We have prepared a collection of step–by–step video tutorials that detailedly display how to sort out a typical problem connected with your shared services account. You’ll find the videos in the Help section.

  • Intuitive help center

  • A 60–Minute Response Time Guarantee

  • With all our semi–dedicated servers, we offer a round–the–clock client care service with a 1–hour support ticket response time guarantee. A team of skilled tech support engineers will be at your disposal to attend to all the queries that you may possibly have. During non–peak hours, an answer will be supplied within just twenty minutes.