A One–Hour Ticket Response Guarantee
We provide a 60 min response warranty for each support ticket or e–mail that you submit to the client support staff. We’ll rapidly respond to all standard questions and forward right away the matter to our server administrators if any additional assistance is needed. If you make use of our Admin Services package, we will execute any of the included tasks at a time that has been agreed upon beforehand.
A First–Class Customer Service
- We will be available to you round–the–clock to respond to any queries that you may have connected with our Online Control Panel or any of the apps that we have pre–installed for you on the dedicated hosting server. In case you also need assistance with server administration tasks, you can take a glimpse at our Admin Services package, which includes data backup hard drive space, Operating System updates every week, server monitoring and rebooting procedures, plus software installation and troubleshooting procedures.
A User–Friendly Help Section
Each Linux dedicated hosting server includes our free–of–charge Online Control Panel, which features an integrated knowledgebase and a group of how–to video tutorials. Whenever you require assistance with the Online Control Panel, just press the Videos or Help buttons in the top right corner.