Though this is not the most importantaspect in order to distinguish a reliable shared hosting supplier from a bad one or a reseller from a real supplier, being able to call and speak with a live person is an indicator that you aren't dealing with a one-person firm and that you will be able to reach somebody whenever you need help. The phone support for web hosting services may range from basic to professional, so the issues that can be resolved through a call differ depending on the particular supplier. In most cases, these matters are more basic and feature billing or first level tech issues because more complex matters often require a support ticket where both you and the sysadmins can follow what's going on with a particular situation. Nonetheless, having the option to phone call your service provider can save you lots of time and efforts for the countless small things which will eventually show up at the time you manage your hosting account.

Phone Support in Shared Hosting

All our shared hosting plans come with telephone support fourteen hrs per day even on official holidays, which means that if you do not have an account yet, you'll be able to call and find out more about our services or whether we meet the system requirements for your websites. For your benefit, we have local telephone lines in the United States, the United Kingdom and Australia, so you can call the telephone number that is nearer to you. In case you're an existing customer, we will help you timely with all the general and billing matters and with multiple tech matters in order to save you time and efforts - we acknowledge the fact that sometimes it's quicker to consult with a live person to get things done without delay. Of course, some situations simply cannot be managed on the telephone, so if this is the case you are able to employ our ticketing system.

Phone Support in Semi-dedicated Hosting

Any time you need additional information about the Linux semi-dedicated services that we supply, you will be able to call one of the three support phone lines we have worldwide - in the United States of America, the UK and Australia. Thus, you'll be able to check ahead of time if our solutions are suitable for your sites. If you're already our customer and you have a semi-dedicated account, you are able to contact us over the phone for fourteen hours a day about any kind of billing or common matters. For entirely technical problems you will be able to take advantage of our ticketing system to communicate with our technical support since someissues just need longer time to be taken care of, still we will assist you on the phone with a number of minor tech problems as well, saving you time and efforts.