If you are a website owner, a problem could always occur and it does not necessarily need to be connected to the hosting service itself. For example, something could go wrong when you update a web application or some vital content could be modified or erased by accident. Irrespective of what the essence of the problem may be, you will have to contact the support staff and request them to retrieve a backup or to assist you in solving the problem that you are encountering. How fast they’ll do it will predetermine the interval of time that your sites will be unreachable. For certain sites such as community web portals or web stores, a repeated unavailability can too often mean lost customers and cash. Therefore, it is quite important for you to use the services of a company that offers not only a good help desk service, but also a prompt one.

One-Hour Response Guarantee in Shared Hosting

With a shared hosting from us, you can just forget about waiting for hours and hours on end, or even all day, to obtain an answer to an e-mail or a ticket. No matter when you contact us, we’ll help you within less than one hour with any technical and pre-sales inquiries that you may have. As a matter of fact, our real response time hardly ever surpasses twenty-thirty minutes. Since we’re at your disposal 24x7, you will always receive help in a timely fashion and we realize just how essential this is in the online age. Soon after you contact us, we will answer your enquiries. If you bump into any technical predicament, we’ll cope with it instead of you, or we will give you all the needed information if there’s something that you need to do yourself.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our support staff representatives are available at all times and they’ll answer any support ticket that you send through our web hosting Control Panel within less than one hour. The response time is guaranteed irrespective of whether you’ve got a generic inquiry in regard to your semi-dedicated server or you experience some predicament and you will not have to wait even that long for most issues. No matter what the nature of the issue is or what time it is, we will be there to help you, as we are available 365 days a year to address any technical, general or billing issue. If you get in touch with us about anything that’s within our capability, we’ll resolve it before we reply, which means that you will not have to wait around for hours or days while the problem persists. In case there’s something that you have to do on your end, we’ll supply you with the needed information – what workable solutions to try, what steps to take, etc.