One-Hour Response Guarantee in Shared Hosting
With a shared hosting from us, you can just forget about waiting for hours and hours on end, or even all day, to obtain an answer to an e-mail or a ticket. No matter when you contact us, we’ll help you within less than one hour with any technical and pre-sales inquiries that you may have. As a matter of fact, our real response time hardly ever surpasses twenty-thirty minutes. Since we’re at your disposal 24x7, you will always receive help in a timely fashion and we realize just how essential this is in the online age. Soon after you contact us, we will answer your enquiries. If you bump into any technical predicament, we’ll cope with it instead of you, or we will give you all the needed information if there’s something that you need to do yourself.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our support staff representatives are available at all times and they’ll answer any support ticket that you send through our web hosting Control Panel within less than one hour. The response time is guaranteed irrespective of whether you’ve got a generic inquiry in regard to your semi-dedicated server or you experience some predicament and you will not have to wait even that long for most issues. No matter what the nature of the issue is or what time it is, we will be there to help you, as we are available 365 days a year to address any technical, general or billing issue. If you get in touch with us about anything that’s within our capability, we’ll resolve it before we reply, which means that you will not have to wait around for hours or days while the problem persists. In case there’s something that you have to do on your end, we’ll supply you with the needed information – what workable solutions to try, what steps to take, etc.