A ticketing system is the most common means of communication that hosting companies offer to their clients. It’s typically part of the billing account and is the very best way to solve a problem that takes a certain period of time to investigate or that has to be escalated to a server admin. Thus, all replies contributed by either party will be stored in one location in the event that someone else needs to work on the given problem and the information in the ticket will be available to all parties. The negative side of using a ticketing system with most web hosting platforms is that it is not integrated into the hosting Control Panel, which means that you will need to sign in and out of no less than two accounts in order to perform a given operation or to contact the hosting company’s technical support team. If you would like to administer a handful of domains and each one of them is hosted in its very own account, you’ll need to use even more accounts simultaneously. Furthermore, it might take a substantial span of time for the hosting provider to reply to your ticket.

Integrated Ticketing System in Shared Hosting

In stark contrast to what you may find with many other hosting companies, the support ticket system that we’re using with our shared services is included in the Hepsia Control Panel, which is included with all hosting accounts. You will not need to remember different user names and passwords, as you will be able to manage your tickets and the hosting account itself in a single place. So, if you’ve got a question or experience a complication, you can get in touch with our support engineers immediately. Our ticketing system features a clever search functionality. This goes to say that even in case you have opened numerous tickets over the years, you’ll be able to track down the one that you need without hassle. Moreover, you can check knowledge base recommendations for troubleshooting commonly confronted complications.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia hosting Control Panel, which comes with all our Linux semi-dedicated services, was developed with one idea in mind – that you should be able to manage everything associated with your account in one single place and the support tickets aren’t an exception. Our ticketing system is built into the Hepsia Control Panel, so, in case you’ve got an enquiry or face a complication, you can contact our client support staff members right away without having to go to a totally different admin dashboard. You can search through your website files or check different settings within your account while submitting a new ticket or reading the response to an older one. If you have a plethora of tickets and you’d like to find a given one, you can take advantage of the smart search option, which is available in the Help section of the Control Panel. We guarantee that you’ll obtain a response within the hour irrespective of the essence of your question or problem.