Integrated Ticketing System in Shared Hosting
In stark contrast to what you may find with many other hosting companies, the support ticket system that we’re using with our shared services is included in the Hepsia Control Panel, which is included with all hosting accounts. You will not need to remember different user names and passwords, as you will be able to manage your tickets and the hosting account itself in a single place. So, if you’ve got a question or experience a complication, you can get in touch with our support engineers immediately. Our ticketing system features a clever search functionality. This goes to say that even in case you have opened numerous tickets over the years, you’ll be able to track down the one that you need without hassle. Moreover, you can check knowledge base recommendations for troubleshooting commonly confronted complications.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia hosting Control Panel, which comes with all our Linux semi-dedicated services, was developed with one idea in mind – that you should be able to manage everything associated with your account in one single place and the support tickets aren’t an exception. Our ticketing system is built into the Hepsia Control Panel, so, in case you’ve got an enquiry or face a complication, you can contact our client support staff members right away without having to go to a totally different admin dashboard. You can search through your website files or check different settings within your account while submitting a new ticket or reading the response to an older one. If you have a plethora of tickets and you’d like to find a given one, you can take advantage of the smart search option, which is available in the Help section of the Control Panel. We guarantee that you’ll obtain a response within the hour irrespective of the essence of your question or problem.