24/7 Customer Support in Shared Hosting
All our shared services come with 24/7/365 pre-sales, customer and technical support, so no matter if you are inquiring about our services before you make an order or you are a current client and you have a question or a difficulty, you are able to contact us anytime, including holidays and weekends. We have numerous channels to contact us - a couple of telephone lines around the world for your convenience plus live chat support for pre-sales, billing and general questions; emails as well as support tickets for more technical issues or any issues which need more time to research and resolve. In contrast to a number of other website hosting providers, our trouble tickets have a warranted maximum reply time of only one hour, therefore whatever your trouble is, it'll be resolved timely and you will not waste days so as to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
We know how important it is to get prompt support, especially when your web site is not functioning as it should be for whatever reason. All our Linux semi-dedicated services come with 24/7 customer and tech support, therefore if something comes up, you'll be able to use several methods to get in touch with us - telephone line with multiple local numbers worldwide, live chat, e-mail messages and support tickets. The first two options are for pre-sales, billing and general issues, which means that if you don't have an account yet, for instance, you're able to get additional details about our solutions, or we can assist you with less difficult tech matters. The next two methods are for solely technical issues or anything that is more time-consuming due to the fact that it is quicker to track the communication between you and our support crew. The warranted maximum reply time for them is just one hour, the typical one - 15-20 min, so you won't need to wait for an entire day to get support like you may have to do with various other service providers.
24/7 Customer Support in VPS Hosting
With our Linux VPS hosting services, you will not ever have to wait for more than an hour so as to get assistance for any kind of situation that you could encounter with the server or the software that comes pre-installed with it. We guarantee this short response time for all tickets that you open from your billing Control Panel or emails which you send to our technical support team. We have local telephone numbers in a number of countries around the world plus a live chat service where we are able to assist you with pre-sales, billing and common questions. Customer and tech support is available 24/7/365 through the numerous ways of communication, so regardless what your question or issue is, there's always someone to assist you quickly. In case you need assistance with third-party software, that you cannot deploy or which gives you problems, you will be able to take advantage of the Managed Services upgrade package that we provide for all of our VPS plans.
24/7 Customer Support in Dedicated Web Hosting
All of the dedicated server packages that we offer include 24/7 support via various means of communication and with a one-hour maximum answer time warranty. In case you want to learn more about the packages or you have various billing or general questions, you can call one of the local numbers we have around the globe or you may use our live chat service and talk with a live agent. For strictly tech problems that require some help from a tech support person or an administrator, you will be able to open a support ticket from your billing Control Panel or you can send an email message, as these channels are more appropriate to monitor a specific matter. The answer time for them rarely is more than 30 minutes, therefore you can forget all about waiting for a whole day to receive support. Our support service is available for all the server-related matters, including the pre-installed software. If you want help with third-party apps, you may consider adding the Managed Services upgrade that we supply for all of the packages.