A 99.9% Server Uptime
Our shared hosting system is based on a secure, enterprise–class hardware architecture and a strongly modified Linux variation. That’s why, no matter what your web site is, or how many visitors you’ve got, or even if there’s a denial–of–service attack, our web hosting servers will stay up and your web sites will stay visible online.
Our shared services packages feature a 99.9% server uptime guarantee. And irrespective of which datacenter you pick, our uptime guarantee remains unchanged.
A 99.9% Network Uptime
When you set up your own cloud hosting system, it is important to also set up your own network infrastructure. Because of this, we built a custom–configured internal network in all our data centers. Relying on premium–quality Juniper switches and routers, our internal network allows for stupefyingly fast data transfer rates and is fully redundant.
As a result, you can enjoy a 99.9% network uptime in our US datacenter, in our UK datacenter, in our datacenter FI, in our East Europe datacenter and in our AU datacenter, regardless of which hosting offer you have chosen.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting plans. In case you are unsatisfied with our web hosting services, or if you find them inadequate, or if you decide that you must have a Linux VPS hosting services instead of a cloud hosting plan – you will get a full refund, no questions asked.
All domain name registrations are non–refundable, but you will retain total control over your domains even when you terminate your hosting account with us.
24/7 Technical Support
In the event that you manage a hosting firm, your technical engineers are of foremost importance. That’s the reason why we’ve meticulously picked a very professional group of tech support engineers, each with many years of training behind his back. With their help, our company offers 24x7 support with all our web hosting packages.
And not just that, our company offers a 1–hour response time guarantee. All technical support tickets are responded to in under one hour and our average ticket response time is below twenty minutes!